Waterrower Warranty & delivery Terms

Delivery

For all WaterRower rowers and accessories there is a delivery lead time of 48 – 72 hours (if in stock in UK). Delivery is FREE within the UK and Ireland. For anything outside of the UK and Ireland please call us free on 0800 334 5755 – option 1.

Warranty

WaterRowers are very reliable and require no maintainence apart from adding a chlorine tablet to the water tank every 12 months. WaterRower are hand made in America and are backed by long warranties. Please see warranty details below. If you require any warranty or out of warranty repair / service work please call us now on 0800 334 57 55 option 2.

Private and Commercial Use – WaterRower will replace or repair at its factory or nominated service facility any WaterRower or WaterRower component found to be defective in material or workmanship for a period of ONE (1) YEAR from the date of initial shipment by WaterRower. The warranty is upgradeable to THREE (3) YEARS on all components and FIVE (5) YEARS on all wooden elements by registering your WaterRower within the first year of purchase.

This warranty will be invalid if, in the opinion of WaterRower, the claim has been caused by: (a) accident, abuse, misuse, misapplication or as a result of any modification other than by WaterRower, (b) deterioration due to normal wear and tear, (c) improper preventative maintenance steps as described in the WaterRower Owner’s Manual.

The warranty will be voided if, in the opinion of WaterRower, the claim is found to be a result of: (a) improper assembly of the product, (b) usage beyond the design of the product, (c) overfilling of the tank as advised in the Assembly Manuals, (d) use of alternative purification option in tank beyond approved WaterRower product, (e) use of improper cleaning materials as described in the preventative maintenance steps, (f) use and/or storage of product in inclement weather, including but not limited, to extreme temperatures and moisture.

This warranty is not transferable. WaterRower (US) Inc. shall not be liable for any direct, consequential, incidental indirect or special damages under this warranty, or any implied warranty.

Return of the WaterRower or WaterRower component to WaterRower’s factory or nominated service centre will be the responsibility of the claimant. The WaterRower or component should be packed to protect it from damage; WaterRower will not be responsible for any damage which may occur during shipment. Postage should be prepaid and the package should contain the claimant’s name, address and telephone number, a description of the problem and proof of purchase.

WaterRower will return the WaterRower or WaterRower component to the claimant at its (WaterRower’s) expense except in the case where the warranty has been deemed void or invalid. In the event that the warranty is found to have been void or invalid, then the costs of such investigation, repair and any associated shipping costs shall be borne by the claimant.

WaterRower will ground /economy ship all replacement warranty parts. Charges will apply for all alternative shipping methods. Product shipped outside of its initial purchase country may be subject to additional warranty cost and shipping charges.

WaterRower warrants against any defective WaterRower spare part received from WaterRower or any authorized dealer for a period of NINETY (90) DAYS after the date of shipment.

The warranty described above shall be in lieu of any other warranty, express or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The term of this warranty does not affect or prejudice the statutory rights of a consumer, neither does it limit or exclude any liability for death or personal injury caused by WaterRower’s negligence.

Additional information on parts, assembly, preventative maintenance and manuals, as referred to within this warranty document, can be found at www.waterrower.com/warranty.