Virtufit Warranty info

All Virtufit products are covered for 12 months. To extend the warranty as per the product information the equipment needs to be registered with us.

These warranty conditions only apply upon presentation of the original purchase receipt or invoice. The warranty conditions always apply within the set warranty period as stated in these conditions described. The warranty period starts from the date of purchase of the VirtuFit product. The warranty conditions are only valid within the UK and Ireland.

Maintenance

VirtuFit products only retain their right to warranty with proper maintenance as described in the user manual. Wear parts such as running mats, moving parts, v-belts and gangways serve to be well maintained. In the event of overdue maintenance, the warranty conditions will lapse.

Warranty

VirtuFit products with home service are entitled to a technician visit during the 1st year of warranty period in the event of a defect that cannot be remedied by the customer himself. Please note: if a part is easy to replace yourself, we will replace the part in question free of charge send. This part can then easily be installed yourself, or under the supervision of our technicians distance, are replaced. By registering your VirtuFit product with us you will receive the extended warranty detailed on the product page.

Repair out of warranty
Out-of-warranty repair is possible. The parts costs will be charged for this and in case of a possible service visit, the call-out and labour costs will be charged.

Warranty on resale
VirtuFit articles lose their warranty period when transferred to a new owner. VirtuFit only grants warranty to the original owner on presentation of the original purchase receipt or invoice and therefore not to a possible one
secondary owner.

Fitness apps
VirtuFit does not provide service for third party fitness apps such as Kinomap, iConsole, FitShow etc. If you experiencing problems with a third party fitness app, please contact the respective app developer.