Introduction
This website is operated by Fitness Equipment NI. Please read these Terms and Conditions carefully before using this website. By accessing or using our website you agree to be legally bound by these Terms and Conditions. Fitness Equipment NI reserves the right to change the Terms and Conditions at any time.General
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Fitness Equipment NI can not be held liable for any omissions, errors or price changes. All products are subject to availability. Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.Price
We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of our acceptance of your order. We try to ensure prices displayed on our website are correct at all times, however, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order. All prices include VAT at 20%. The information, services, and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy, we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.Payment
We use Elavon for our card tranactions. Country of Merchant Domicile The country of merchant Domicile is the United Kingdom.Security
Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. They are only decrypted after they reach our secure card processing system. For your own security please do not email full credit card details. We have ensured that ordering on our website is as secure as possible and if you have any concerns about your security, while shopping on our site, please contact us directly.Delivery
How do we deliver the best service?
We use trusted courier services and the most efficient haulage companies in the UK & Ireland who themselves have vast experience in delivering goods fast and on time throughout the UK & Ireland. For special orders we also use our own, dedicated delivery service. This is usually in the case of installations.How long will your order take to arrive?
We aim to deliver as quickly as possible. We have many items in stock so a lot of the time we can deliver fitness equipment next day, or within 3-5 working days. However due to Covid 19 and certain stock challenges this can be longer. We’ll always let you know if there is an unusual delivery time or if items are out of stock. You’ll generally find that our website states if items are in stock or not. Next Day Delivery – Available on selected items, if your order is placed after 12 noon on any of Friday (excluding bank holidays) and you have selected next day delivery, then the term next day will refer to to the following Tuesday. If your delivery is a made to order item, or for something we don’t stock and the delivery time is different from what is stated, we’ll do our best to keep you informed of when you’ll receive your order. Fitness Equipment NI also have two separate charges for Weights and product that are sent direct from the supplier. In either of these cases we’ll make it clear how much you’re being charged. Please Note: delivery and delivery time is a best estimate and is not contractual. Our standard delivery days are Mon – Fri (8am – 6pm)How much does delivery cost?
Free delivery is only available on cardiovascular fitness equipment, this does not include strength equipment or spare parts. You will be notified of the delivery charge before payment is taken. All delivery charges are automatically calculated in line with the dimensions and weight(s) of your purchase(s), these will all be clearly shown during the checkout process, prior to any payment being requested. For deliveries to the Channel Islands, IOM, IOW and Scottish Islands , we may need to contact you after you have placed the order to discuss an amended delivery charge. If at any time we have to amend a delivery charge, you will be free to cancel the order at no cost. In all cases where we charge for delivery we are as fair as possible. We only charge you what we pay ourselves.What happens when you receive your items?
If we deliver your item by courier then a signature will be required. We advise you to check the packaging for any obvious damage before signing for your order. If you see damage then indicate this on the note when you sign. Most of the time your order will arrive safe and sound but accidents do occasionally happen. If you are unhappy with how your item has arrived then please contact us at: 0333 335 5646 (call between 10.00am and 4.00pm, Mon – Fri) or use the Contact Us page. Our main aim is to make you happy when you buy from us so we’ll deal with any problems as promptly as possible. Please also note that as we deliver heavy, bulky items our carriers will sometimes need your assistance when offloading. Please let us know if you will be unable to help the delivery driver when placing your order. We’ll make suitable arrangements if this is the case. Important: If you book a 2 Man Delivery and are not available when your delivery is scheduled, the couriers charge us. We would have to pass on the charge to you in this case so please make sure you are available when booking the special 2 Man Delivery Service.Do you have restricted access?
We understand that some people live in places where access is restricted like flats, narrow roads or other areas where it may be hard to get a large package or a large lorry into. Please let us know about this when entering your details when placing your order. There’s a box for you to fill in with any specific instructions relating to your order.Do we deliver outside UK & Ireland?
Yes although delivery will cost more than the regular prices stated here on our website. If you need a quote for outside Mainland GB, N.Ireland or Ireland then please use the Contact Us page.Cancellations and Returns
If you wish to cancel an order you must let us know in writing within 14 days of placing your order. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any return freight charges incurred by Fitness Equipment NI. You will also be charged a 30% re-stocking fee if you cancel your order after a period of 14 days. Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel. Under Distance Selling Regulations you have the right to cancel your order for a full refund up to 14 days after receiving the goods. However, the goods must be in an unused condition and all packaging must be intact. In this instance you will be liable for all delivery charges incurred by Fitness Equipment NI. If a product is either received faulty or it develops a fault, please in the first instance contact our service team on 0333 335 5646 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carrier’s delivery note where possible and inform us within 30 days of the delivery. Fitness Equipment NI will, at its option, repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.Warranties
All warranty repair work is carried out on-site by Fitness Equipment NI. A detailed description of our warranty terms and conditions can be downloaded here: warranty termsImportant warranty information
- The warranty becomes VALID ONLY if the product is registered with us by filling out the online registration form. You must register your product within 30 days from the date that you received delivery of your Flow Fitness, Tunturi, VirtuFit and Landice equipment. – All Flow Fitness, Tunturi, VirtuFit and Landice equipment not registered with us within 30 days of purchase will only be covered by 12 months parts and 12 months labour warranty.
- The warranty excludes normal wear and tear on parts e.g.; decks and belts on treadmills, pedal straps on bikes, handle bar grips on bikes and ellipticals. Run belts becoming loose and slipping on treadmills is not a warranty issue and can be resolved by reading the user manual of that machine and the belt tightened accordingly.
- Warranty does not cover squeeks or noises that develop unless they are to do with mechanical failure or a manufacturing defect that is noticed when the machine is first in use. (plastics rubbing, machine frames creaking etc).
- Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. The date of purchase is from when your warranty period begins.
- Warranty is only valid if the product is assembled/installed according to the instructions/directions included with the product.
- This warranty does not extend to any product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by Fitness Equipment NI or sold by Fitness Equipment NI; (c) by modification of the product; (d) as a result of service by anyone else other than Fitness Equipment NI or an authorised Fitness Equipment NI warranty service provider.
- During the warranty period Fitness Equipment NI will at no additional charge replace part(s) or repair the product (at Fitness Equipment NI’s option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use.
- In repairing the product, Fitness Equipment NI may replace defective parts or at the option of Fitness Equipment NI, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of Fitness Equipment NI. Fitness Equipment NI reserves the right to change manufacturers of any part to cover any existing warranty.
- The term “Lifetime warranty” means that the warranty is covered for the time that the machine in question stays in production or for the duration that parts remain available after production has stopped.
- All machines must be kept in a dry environment free from damp.
- If any repair work is not carried out by our own engineers or one of our authorised service agents the warranty will be void.
- Light Commercial warranty is covered in a gym which does not charge membership or use the equipment for financial gain. eg; Schools, Rugby Clubs, Hospitals. Personal training studios are also permitted to use light commercial machines with a maxium of 5 hours use per day per machine.