Frequently Asked Questions.
01. The order
How do I place an order on Fitness Equipment NI?
Simply browse our categories, add products to your cart, and proceed to checkout. You can securely pay using our online system. Need help? Contact us at sales@magnisports.co.uk or 0333 335 5646.
Can I modify or cancel my order after placing it?
Yes, you can cancel or amend your order before it ships. Please contact us immediately. If it has already shipped, cancellation is still possible but may incur return shipping fees and a restocking charge.
What payment methods do you accept?
We accept all major debit/credit cards through our secure payment provider.
02. Shipment
How long will delivery take?
Delivery typically takes 3–5 working days. Some in-stock items may qualify for next-day delivery. You’ll be informed of estimated delivery times during checkout.
How much does shipping cost?
We offer free shipping on all orders within Northern Ireland and Ireland. For customers in mainland UK, please visit our dedicated UK website at ukfitnessequipment.co.uk for the best deals and shipping options.
Do you deliver outside the UK and Ireland?
Yes, we can arrange international delivery. For a custom shipping quote outside the UK and Ireland, please contact us directly before placing your order.
03. Warranties
What warranty comes with your fitness equipment?
We offer unbeatable warranties including lifetime coverage on frames and motors (on applicable products). Standard warranties are 12 months for parts and labor unless otherwise stated.
How do I activate my warranty?
You must register your equipment within 30 days of receiving it using our online Product Registration form to validate full warranty coverage.
What is not covered under warranty?
Normal wear and tear, user error, unauthorized repairs, and issues from improper installation are not covered. Please consult the full warranty policy or contact us for clarification.
04. Returns & Exchanges
What’s your return policy?
You can return unused items within 14 days of delivery for a full refund. Products must be in their original packaging. You’ll be responsible for return shipping fees.
What if my product arrives damaged or faulty?
Please inspect your delivery upon arrival. If it’s damaged or defective, contact us within 30 days. We will repair, replace, or refund the item at no cost to you.
Are there any fees for cancelling an order?
Orders cancelled after shipping may be subject to return freight charges and a 30% restocking fee. Cancellations before dispatch are free of charge.